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How to Report if you have not Received Your Npower Payment Yet



Reasons FG Can’t Provide Permanent Job For Npower Beneficiaries

The Npower program, a crucial initiative by the Nigerian government aimed at empowering and providing opportunities for unemployed youths, disburses stipends and payments to beneficiaries regularly.

However, in some instances, beneficiaries may encounter issues such as delayed or missing payments. If you find yourself in this situation, it’s essential to know the appropriate steps to report the issue and seek resolution. This guide will walk you through the process of reporting if you have not received your Npower payment.

To Get your payment, check your account at:

Gather Necessary Information

Before reporting the issue, ensure you have all the necessary information at hand. This includes your Npower identification details, payment reference number, and any relevant communication or reference numbers related to the payment.

Contact Npower Support Channels

Npower provides various support channels through which beneficiaries can seek assistance. The primary contact channels include:

Official Website: Visit the official Npower website ( and navigate to the “Contact Us” or “Help” section. Look for information on how to report payment-related issues.

Email: Send a detailed email to the official Npower support email address explaining the issue. Include your full name, Npower ID, and a concise description of the problem. The email address is typically available on the official website.

Social Media Platforms: Npower often provides updates and support through social media platforms. Check official accounts on platforms such as Twitter and Facebook for announcements or instructions on reporting payment issues.

Contact Npower Support Hotline

If available, consider reaching out to the Npower support hotline. This information is usually provided on the official website. When calling, be ready to provide your identification details and a clear description of the payment problem.

Visit Npower Physical Office (if applicable)

In some cases, Npower may have physical offices where beneficiaries can seek assistance. If you live in proximity to an Npower office, consider visiting in person. Bring along any relevant documentation, including your ID and proof of enrollment in the program.

Document Your Complaint

Maintain a record of your communication with Npower regarding the payment issue. This includes the date and time of your report, the person you spoke to (if applicable), and any reference numbers provided. This documentation can be valuable if you need to escalate the issue.

Follow Up Regularly

After reporting the payment issue, follow up regularly to check the status of your complaint. If there are any updates or additional information required from your end, be prompt in providing the necessary details.

Escalate the Issue if Necessary

If your initial reports do not yield results, consider escalating the issue. Look for higher-level contacts within Npower, such as supervisors or managers, and reach out to them via the available communication channels.


Facing challenges with Npower payments can be frustrating, but by taking proactive steps and using the available support channels, you increase the likelihood of a swift resolution. Remember to stay patient and persistent throughout the process. The Npower program is designed to support and empower Nigerian youths, and addressing payment issues is in the best interest of both beneficiaries and the program itself.

Bernard Bassey is a graduate of Software Engineering from AfriHUB University, Abuja. He is an expert in field journalism, his interest in socio-politics activities is keen.



  1. Abdulmalik Yusuf Ajibola

    Thursday, 28 December 2023, 2:29 at 2:29 pm

    I have not received my payment till now

    • Bernard Bassey

      Thursday, 28 December 2023, 4:22 at 4:22 pm

      Kindly wait more, you payment will be made as it takes a gradual process.

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